Houston News : CenterPoint looking into billing issue that alerted customers they owe over $200K

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Feb. 18, 2021Updated: Feb. 18, 2021 5:12 p.m.

Power lines are shown Tuesday, Feb. 16, 2021, in Houston. More than 4 million people in Texas experienced days of blackouts after historic snowfall and single-digit temperatures created a surge of demand for electricity to warm up homes unaccustomed to such extreme lows, buckling the state’s power grid and causing widespread blackouts.

David J. Phillip/AP

If you just received a massive bill from CenterPoint Energy, don’t panic.

Several have reported receiving an email from CenterPoint Energy, the electricity provider for greater Houston, claiming that they owe over $200,000 for this month’s bill.

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Hey @CNPalerts check your formatting. You put the date in the wrong place and sent everyone whose bill ends on 02/16/21 a bill for $202,102.16. @HoustonChron @KPRC2 pic.twitter.com/OhHKBYzv0C

— Greg Ortiz (@GregIOrtiz) February 18, 2021

Yes, I think I do have some questions about my bill, CenterPoint pic.twitter.com/WAMCcxBHoU

— worst boy (@ValidConcern) February 18, 2021

37/ Just got this account notice from @CNPalerts. Ummmm
Fortunately they fixed it online… pic.twitter.com/ct5OJwLoVo

— Aziz Gilani (@TexasVC) February 18, 2021

KHOU’s Melissa Correa confirmed that CenterPoint is experiencing an issue with billing and customers do not owe hundreds of thousands of dollars for electricity.

“We have just been alerted about this issue, and we are looking into it to address it,” CenterPoint’s account @CPAlerts wrote in a response tweet. “Customers do not owe this amount, and it will not be drafted from their account. We’ll update our customers and media once we have a resolution.”

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We have just been alerted about this issue, and we are looking into it to address it. Customers do not owe this amount, and it will not be drafted from their account. We’ll update our customers and media once we have a resolution.

— CenterPoint Energy (@CNPalerts) February 18, 2021

After days of power outages across Texas that left millions of people in Houston without electricity or heat, CenterPoint Energy reported more than 98 percent of its customers had power again as of Thursday morning, Chron’s Matt Young reports.

Abigail Rosenthal joined Chron in 2020. Previously, she was a digital reporter for Gannett and the Austin American-Statesman. She loves dogs, “Gilmore Girls” and forcing her Spotify playlists on her friends.





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Source : chron.com